Reviews "AutoMarket" (car dealership) in Moscow

2024 Author: Erin Ralphs | [email protected]. Last modified: 2024-02-19 11:42

Now, probably, it is difficult to find a person who would be indifferent to the car. Often there are families in which there are several cars: one goes on country trips, the other is used for work, the third goes with the whole family to their grandmother.

At the same time, the need to periodically change the car to a new one or carry out service repairs of an existing one always leaves difficult feelings. And not so much because you have to stay without a car for a while, but because experience is the son of difficult mistakes. He reminds us that this whole story will find an opportunity to ruin our time and force us to spend an unplanned amount.

Search

Whatever your income, none of us likes to waste money. Buying, exchanging or repairing your favorite car is just that case. We search for information on the Internet, ask friends and acquaintances, and, in the end, stop at something specific.

During the search, you have to run into a lot ofsimilar firms and firms, differing only in their location, which suggests that the quality of service in them will be the same monotonously low. And we decide to contact the official dealer.

Expectations

Why to the official dealer? Of course, because we want to spend even more money, but save ourselves from poor-quality repairs, buying a "pig in a poke", accompanied by boorish service, a long wait for an order and a spoiled mood from wasting both time and money.

This is a fair decision if your existing car that is scheduled to be repaired is still under warranty, or you intend to purchase a new car of good quality and with a clean history.

AutoMarket

The Internet is replete with various "AutoMarkets", reviews of which are buzzing in the automotive world of Moscow. What are these firms? It can be "Automarket - Economy". Reviews of oil for cars of this brand are also often caught by the eye. But that's not all. Often there are reviews about the "Automarket No. 1" in Moscow. In this row, the car dealership of AvtoMarket LLC stands out - a company that is part of the SIM-Auto group of companies or simply SIM.

SIM was established in 1992. Its showrooms operate not only in Moscow, but also in Yaroslavl, Saratov, Rybinsk. This is the official dealer of such well-known car brands as Hyundai, Mazda, Kia, Renault, Suzuki, Volkswagen. These are not all the advantages of the company. As indicated on the company's website, it is in the top 25 leading dealerships. Russian networks.

Specific activity

In short, SIM and AutoMarket are in the business of buying, selling and exchanging used cars. They also sell new cars within the existing brand line.

Here, customers should be provided with what they came to the official dealer for:

• presales;
• after-sales service,;
• legally clean documents.

In addition, official warranty and post-warranty repairs of the indicated models of machines of any complexity are carried out, as well as related services are provided:

• installation of additional equipment at the request of the customer;
• registration of documents in the traffic police;
• auto insurance;
• car loans;
• promotions and discounts not only from the holding itself, but also from brands, the official dealer of which the company is, and many other pleasant things.

The company has set a high bar for the quality of service repairs, based on the technical requirements for cars by their manufacturers, and meets international ISO 9000 standards. More than a hundred models of units of different classes and prices are aimed at a wide variety of customers.

The dealer declared the company's customer focus, which includes the possibility of selling a car according to the trade-in logic, urgent purchase of cars, a test drive of any car, consultations from company specialists, and so on.

Chips

UndoubtedlyThe advantage of the holding is the introduction of its own mobile application, which allows you to make an appointment with a service master, pass an inspection at a convenient, self-selected time, receive information about the arrival of an ordered car or spare parts, as well as many other news.

The bonus program allows you to make discounted payments. Promotions and price cuts for cars in any network company "AutoMarket" are present on almost all models of cars.

winter tires as a gift.

Service promotions include discounts on body repairs, antibacterial treatment of the air conditioning system, tinting, installation of new equipment, such as a car lift, digital immobilizer and much more.

Car dealerships in Moscow

The holding's branches in Moscow are represented by Suzuki, Hyundai, Kia, Mazda brands.

They are located near three metro lines: "Kaluzhskaya" (Vvedenskogo street), "Nagatinskaya" (Varshavskoye highway) and "Airport" (Shebashevsky lane).

Work Schedule

According to customer reviews, "AutoMarkets" of Moscow of the "SIM" group of companies have a single standard of working hours - from 8:00 to 21:00. Probably due to the higher profitability of this particular officeholding, at the Nagatinskaya metro station (Warsaw highway 26, building 32), the end of working hours has been shifted by an hour to 10 pm. Only on Sunday the office closes at 21:00.

Employee reviews

As you can see from the description, "SIM" is a large company with an extensive network of branches. To attract customers, permanent promotions, gifts or other bonuses are provided. Offices have brand specialization, a single mode of operation.

This behavior is typical only for a company that feels good in the market and looks confidently into the future. No wonder she's already celebrating her 25th birthday.

Why is this happening? Probably because the management sets the right tasks, and the team, in general, works them out correctly.

But reviews about AutoMarket LLC in the network are not only positive, thanking numerous consultants. There are also negative ones. More often the negative sounds in the reviews about the "AutoMarket South" of Moscow and about the "AutoMarket South-West". Buyers pay attention to the problem of personnel selection, which is reflected in the quality of customer service of a particular car dealership and the image of SIM Group as a whole. Which cannot but upset.

Testimonials from the employees themselves

Who best describes a company if not its employees? Of course, here it should be assumed that there may be deliberately unfriendly reviews, due to particular cases of resentment, and obviously benevolent, with the intention of improving the image of your favorite company. Be that as it may, reviews"AutoMarkete" GC "SIM" are ambiguous.

Positive aspects of the company:

• promoting your employees up the career ladder;
• systematic vocational training;
• payment of the 13th salary;
• payment stability;
• young and close-knit team;
• provision of necessary inventory and stationery;
• ease in employment;
• Striving for retention.

Negatives of the company:

• demanding to work, do not like sick leave;
• recycling welcome;
• families (they work in families);
• dissatisfaction with the level of their own salary;
• problems that have grown out of conflicts with employees or management.

Some negative reviews about "AutoMarket" leave an ambiguous impression. It is difficult to give an objective assessment without knowing the essence of the matter. For example, family. One side of this concept is known. But there is another. It seems that the work of the whole family at one plant or enterprise even under the USSR indicated the prestige of the place of work, where they pursue a policy of cultivating their own personnel who will conduct production in the future.

Taking into account the nature of these and other reviews, it is not difficult to conclude that in the presence of particular cases of justified negative, employees in general value their place of work, appreciate it and ambitiously strive to improve their positions.

Quality Reviewsused car

Lots of positive comments about buying used cars. No wonder. After all, the cars undergo pre-sale preparation, and the dealer is responsible for the legal purity of the documents.

But the dealer network has hundreds of employees. Of course, there are also negative reviews about employees who, when concluding a contract with them, provide clients with false or incomplete information about the essential terms of the contract, its advantages and pitfalls, written in small print, about defects in the car chosen by the client, and so on.

An interesting detail is that even in the negative reviews, when its shortcomings were soon revealed during the operation of the unit with mileage, customers always appreciated the pre-sale preparation of the car, thanks to which its flaws were almost invisible.

Reviews on the quality of new cars

A company that is an official dealer of many leading foreign car brands is, a priori, a high standard of car quality. Otherwise, the company will not be able to stay on the market among a host of competing dealer networks, especially in Moscow. Therefore, not a single review of the AutoMarket car dealership of the SIM Group can leave motorists indifferent.

The buyers have no complaints about new cars, with the rare exception of dissatisfaction with the price. It is believed that the prices in the showroom, as, indeed, in all official dealers, are too high. But customers put up with this state of affairs, since the system of discounts, gifts, as well as competentconsultants, somewhat offset this shortcoming. You can also trust the legal purity of documents for such machines.

Maintenance reviews

The benefits of dealer service are on the surface - from keeping the warranty, using the right equipment, and getting the job done by experienced professionals.

Quality can be seen in the details.

Cons come down mostly to the price. This is what most of the comments say. This means that repairs at the dealer are always more expensive than at the “unofficial”.

Further in descending order are reviews of cases of poor-quality repairs, delays in its timing, unprofessionalism of individual employees, provision of insufficient or untrue information about existing breakdowns, price increase due to the provision of services that are unnecessary from the client's point of view.

At the same time, the same salon is both praised and criticized according to the same criteria. Some clients encounter examples of violation of their rights in it. Others recommend that everyone go there for good service. What is it about?

Tips

Name me at least one dealer or "unofficial" about which there are no negative reviews on the network. Does not exist in nature. Everyone is talking about good and bad things. Why? The answer lies on the surface: cadres decide everything. Even within the same dealership.

What to do if the purchase of a car or its repair is necessary, but a trip to the dealer is inevitable? Actually not so much. Don't overlook the simplethe rules of caution.

1. Find out what the salon you are going to is like and don't make hasty moves.
2. When handing over a car for repair, record in detail what technical condition it is in, take a photo of it. This reduces the likelihood of new scratches, chips, etc.
3. Check, as far as possible, the repair performed against the service report provided to you or entrust it to the person in charge.
4. Read all documents and read again. Ask a consultant for all unclear places.
5. Determine for yourself an understanding of the key concepts that appear in the contract. Know that upon termination of the contract, the deposit paid for the car is not returned, and the advance must be returned to you.
6. It would be good to come to the salon with some devices, for example, a thickness gauge to check the thickness of the paint on a used car you are buying, a flashlight to look better at unlit places, in non-staining clothes and gloves - in case you have to inspect the car personally.
7. The car you buy should not only be pleasing to the eye, but also smell good. If the dealership couldn't get rid of the bad smell in the car, then it will be even more difficult for you to do it.
8. When buying a used car, you should most responsibly check all the most expensive parts of it, for example, the body, engine.
9. If you are rushed to make a deal under one pretext or another, do not rush.
10. When concluding a contract, sign each sheet of it,to exclude its possible substitution.
11. Don't buy into the cheapness of a car advertised in a car dealership. To avoid being misled, check to see if it includes commissions, car insurance, etc.
12. When in doubt, don't rush into final action. You may find a better one.